The Enterprise Transformation CompanyTM, today announced Forrester Research has named Pega a Leader in The Forrester WaveTM: ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

Beyond forecasting, AI enhances sales strategy through intelligent segmentation and targeting. It identifies patterns in ...

In this regard, Adobe is following the lead of Salesforce, which dominates the customer relationship management software ...

AI is accelerating the evolution of customer relationship management (CRM), with agentic AI, a shift to targeted use cases, and workforce realignments on the horizon. AI has the potential to ...

In today’s healthcare landscape, healthcare delivery is being reimagined through the integration of Artificial Intelligence ...

Aditya Pothukuchi, a technology expert based in the USA, has published groundbreaking work on artificial intelligence integration in customer relationship management systems. His comprehensive ...

It has always been a matter of relationship, market exploration, and well-informed decision-making. While those fundamentals ...

As the automotive dealership industry has long relied on human intuition and historical sales data to guide inventory ...

Learn how Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s customers ...

Hotel technology specialist SHR announced the launch of its new AI Assistant – an embedded solution that automates content ...