The Enterprise Transformation CompanyTM, today announced Forrester Research has named Pega a Leader in The Forrester WaveTM: ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

Beyond forecasting, AI enhances sales strategy through intelligent segmentation and targeting. It identifies patterns in ...

AI is accelerating the evolution of customer relationship management (CRM), with agentic AI, a shift to targeted use cases, and workforce realignments on the horizon. AI has the potential to ...

It has always been a matter of relationship, market exploration, and well-informed decision-making. While those fundamentals ...

As the automotive dealership industry has long relied on human intuition and historical sales data to guide inventory ...

Centralized Customer Data: A key factor in AI success is data unification. By consolidating all CRM touchpoints within Iterable, Fabletics has created a 360-degree customer view, enabling smarter ...

Hotel technology specialist SHR announced the launch of its new AI Assistant – an embedded solution that automates content ...

The transcription startup is rolling out voice-responsive AI agents that can answer questions, schedule follow-ups, and ...

Matt Leitz, founder of BotBuilders, knows what it is like to start a business and try to figure out technology.

In customer experience management, AI can play a valuable role with employees, customers and the business itself. Organizations that adopt AI successfully improve efficiency while capturing cost ...