In the competitive world of enterprise, the ability to craft compelling proposals swiftly and efficiently can set a business ...

A woman who says she keeps her heat low in the winter was stunned to find her latest Eversource gas bill went up more than $300. WBZ TV's Samantha Chaney spoke to her. Jack Flaherty won’t return ...

The right customer service software is a huge part of delivering a great experience. But with so many tools to choose from, which is the best one for your business? And what is a customer service ...

New York Stock Exchange Salesforce is a leading provider of customer relationship management software and services for business clients. It offers tools for marketing automation, customer service ...

Eighty-three percent of consumers feel more loyal to brands with quicker and better complaint resolutions, based on a study by global customer engagement software company Khoros, while 68% of ...