CRM and business management platform designed to help organizations streamline their sales, marketing, customer service, and operations. These service providers are built on top of the RingCentral ...

If you run a small company but haven’t yet discovered the value of business text messaging, you should consider what SMS can do for you. Phone, email, and even video have become go-to channels for ...

You can screen and block unwanted calls on your desk phone, mobile phone, and on your computer through the RingCentral for Desktop app. When RingCentral for Desktop is open on your computer, a pop-up ...

If you’re reading this article, we’re guessing that, for some reason or other, you’re checking out Skype alternatives for your business. There are plenty of reasons why Skype might not be for you, and ...

If you’re in the market for a Google Voice alternative for your small business, you’ve come to the right place. As you probably know, Google Voice is a virtual telephony service available free for ...

An auto dialer is a software-based outbound contact center feature, used to efficiently contact customers and prospects. Auto dialers help agents by automatically distributing and dialing customers’ ...

Unify your communications and CRM for unparalleled efficiency and insights. The RingCX for Salesforce integration automatically matches contacts, creates or manages existing tickets, and logs ...

From peer-to-peer fundraising to social media movements like the Ice Bucket challenge, virtual fundraising has quickly become one of the most popular ways for nonprofits and charities to raise money.

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Call center metrics are essential performance indicators that measure the effectiveness, efficiency, and customer satisfaction levels of contact center operations. These quantifiable measures help ...

We know, we know, it’s tempting. Imagine: There are about 20 people on this video meeting and only two of them are talking. Ainsley has been droning on for about eight minutes straight, and John ...

Elevate your contact center strategy with our trusted contact center solution. But where do some call centers fall short? Why do lots of companies outsource their customer service department? Most ...