Over time, I have learned that the smartest approach is not to start with AI. It is to start with honesty. You need a clear view of what you already have, what you rely on and what could quietly break ...

As someone who has spent years building technology that serves real people in real places, I see AI as both a powerful tool ...

In 2026, AI transformation will be about far more than applying generative AI to existing processes or unleashing agentic ...

As someone who has spent considerable time at the intersection of technology and organizational change, my work over recent years has become dominated by two interconnected themes: The Technology of ...

As the biggest public service department in the UK, DWP Digital are driven to use technological solutions to better serve their 20 million claimants and customers each year. DWP Digital’s use of ...

Last month we marked Neurodiversity Week, sparking a conversation about the Artificial Intelligence (AI) and concerns regarding bias. Amidst these discussions, the focus turns to how AI holds ...

Aqua Shard, high above London’s nighttime skyline last night was the stunning venue for the ninth running of the #DL100, the most prestigious digital leadership awards in the UK. Hosted by technology ...

Access to education is a basic human right for all. The United Nations describes education as “the building block for every society” – but for those experiencing digital inequity, there is a very real ...

Who’d be a Charge Point Operator (CPO)? As UK transport accelerates toward a low-emission future, CPOs must scale networks, anticipate demand, balance regional discrepancies and leverage grid capacity ...

There is a common misconception that innovation doesn’t happen in the voluntary sector – we somehow lack the spark, but it does, the two aren’t polar opposites. If Innovation is a process by which a ...

There is a persistent misconception that the voluntary sector lacks innovation—that we somehow do not possess the spark to ignite transformative change. However, innovation does indeed occur within ...

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