SEATTLE & AMSTERDAM--(BUSINESS WIRE)--Amazon (NASDAQ: AMZN) and Stellantis N.V. (NYSE/MTA/Euronext Paris: STLA), a leading global automaker and mobility provider, today announced a series of global, ...
Amazon Lex in Amazon Connect: generative AI to simplify bot building and create improved self-service experiences. The creation of personalized, self-service chatbots and IVR systems requires contact ...
New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching Organizations often struggle to deliver ...
Amazon to launch online vehicle sales in the U.S., starting with Hyundai in 2024, making it more convenient for customers to find and buy their vehicle of choice on Amazon.com and pick it up from ...
When it comes to hyper-personalization and CX, Amazon is one of the first brands that people think of. What lessons can be gleaned from the tech giant? When it comes to hyper-personalization, customer ...
Amazon Prime Day is here with fantastic deals for busy business professionals who may need time off to refresh through virtual trips and cooking classes offered via Amazon Experiences. Have you been ...
Amazon is known for its amazing customer experience, despite most customers never talking to an Amazon employee. How does this digital experience—with no human interaction—drive so much loyalty? The ...
OK, I’ll admit it … I am a closet Amazon addict. I get an adrenaline rush from the thrill of one-click purchases and the ease of buying nearly everything I need when I need it, and knowing it will ...
Amazon has never tried to break the mold for cutting-edge technologies in its Fire tablets. Using forked versions of the Android OS, they offer limited app availability and are optimized for apps and ...
The pace at which the healthcare industry is evolving has accelerated over the past few years, largely the result of newly introduced regulatory requirements and the shift towards value-based care ...
Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...