And your customer service team needs to be able to promptly address customer inquiries and complaints effectively in order to maintain customer satisfaction. Enter customer relationship management ...

scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center software, we tested and compared 20 of today’s most ...

Conferencing software Webex has a number of accessibility features built-in and has worked with Applause to test how well these work Continue Reading ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Introduction Imagine you’ve built or onboarded in your portfolio the perfect software productpowerful, intuitive, and ready ...

Organizations can model their products and services with ServiceNow Customer Service Management to deliver personalized, dynamic, generative AI-powered self-service and assisted service to their ...

Customer relationship management (CRM) doesn't have to be costly and complicated. Start with the best small business CRM software we've tested.