Phoenix has implemented artificial intelligence (AI) to streamline its 911 system, allowing human dispatchers to focus on ...

Akron police say Ava helps route callers to the right destination and gathers key information for dispatchers to relay to ...

Across the United States, a quiet shift is underway in the way local governments answer the phone. Non-emergency calls that once rang straight through to human dispatchers are increasingly being ...

CHARLOTTE, N.C. — Officials have released 911 calls and security video following a stabbing that left a 23-year-old woman dead in August on the LYNX Blue Line light rail. The calls reveal the chaotic ...

The 911 calls from after a CATS bus stabbing in north Charlotte have been released. The calls describe the rush for help after police say 57-year-old James Bennett stabbed a man in the chest. It ...

The city of Raleigh Emergency Communications Department released 911 calls this week, providing insight into the chaos that unfolded inside an emergency room where an officer was shot and killed. On ...

SOUTHINGTON — Calls to the Trumbull County 911 Center on Friday evening reveal reports of a man waving a gun and stopping traffic on state Route 534 moments before he was fatally shot by law ...

Belpre Noon Rotary members received a vivid account of the creation of the nation’s 911 emergency number Wednesday afternoon, ...