Akron police say Ava helps route callers to the right destination and gathers key information for dispatchers to relay to ...

Across the United States, a quiet shift is underway in the way local governments answer the phone. Non-emergency calls that once rang straight through to human dispatchers are increasingly being ...

The 911 calls from after a CATS bus stabbing in north Charlotte have been released. The calls describe the rush for help after police say 57-year-old James Bennett stabbed a man in the chest. It ...

Some first responders will now be able to accept 911 video calls on Android as well as iPhones. Google is introducing Emergency Live Video on Android.

The city of Raleigh Emergency Communications Department released 911 calls this week, providing insight into the chaos that unfolded inside an emergency room where an officer was shot and killed. On ...