From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

Omnichannel support means leveraging multiple communication channels to provide a single unified support experience. Some of the channels IT help desk solutions offer include the following: ...

A help desk solution that company staff avoids using because it’s too hard to submit trouble tickets is not very helpful — just ask Vistex. A SAP solutions provider based in Hoffman Estates, Ill., ...

I'm also seeing more and more solutions being released that incorporate help desk software -- which struck me as odd, because I kind of thought everyone already had something in place by now.

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Solution: Help desk and asset management software to automate troubleshooting requests and tasks. Using only email to manage troubleshooting for the 380 workstations, 180 end users and 55 servers at ...

Razor Technology has made several updates to its current IT help desk service offering to build a next-generation solution suitable for both larger IT teams and those with limited resources. This ...

One of the biggest benefits of AI for the help desk and overall IT support function is that it can “remove the manual overhead associated with high-volume, low-value service desk activities ...

"CareTech Solutions has been providing IT support to hospitals for more than 15 years, including the addition of a help desk solution 10 years ago," said Jim Giordano, president and CEO, CareTech ...

Help desk software is for organizations with a maturity level of 1, which can be defined as providing very reactionary support, generally in firefighting mode. This type of solution enables basic ...