The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance ...

Health care supplier provides special answers to special problems through diverse inventory and full-spectrum manufacturing services.

By corporate America's (sometimes dubious) telling, AI is basically the answer to everything, including customer service. Businesses say it's the way to unlock efficiencies and improve customer ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...