Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced Genesys Cloud Social to help ...

Providing an outstanding customer experience is more important than ever before—and technology can help. From direct customer assistance through 24/7 communications tools to enabling human team ...

Ecological communities are shaped by a complex array of direct and indirect interactions. These interactions are spatially and temporally dynamic and can be challenging to disentangle ...

Customer service is the interaction between the buyer of a product ... customer service representatives are the only employees who have direct contact with buyers or users. The buyers' perceptions ...

Generative AI is not without its challenges. As brands embrace hyper-personalization, they must navigate the tightrope of ...