Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight customer benefits in your ads.

Customer service representatives work as a liaison ... They also may be the point of contact for customers who need to make changes to an account with the company, such as updating an address ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this represents the largest four-year gain since ACSI began measurement in 1999.

This allows for less frustration on a consumer side, and more tickets cleared from a customer service point of view. Providing efficient customer service and support is critical for any business?s ...