Companies that focus on long-term partnerships instead of one-off transactions are better able to build a scalable revenue ...

Taking the consumers’ pulse and understanding their behaviors can help your company better achieve your goals.

Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

Learn how Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s customers ...

The secret to repeat business is following up in a way that has a positive effect on the customer ... ideas that can help you develop a lasting relationship. We'll be in your inbox every morning ...

Here are three fundamental steps you need to take to build long-term relationships with your customers using your mobile app. Step #1: Get to know your customer If you truly want to build a long ...

A CRM (customer relationship management) is a single software platform that allows businesses to manage and monitor customer relationships with both current and potential customers. With a good ...

In the digital economy, personalized insights and engagement are the foundation of customer relationships ... where government regulations and data policies are highly dynamic.

Customer Relationship Management (CRM) software’s primary goal is to help small businesses foster better relationships with customers. Simple enough. But with so many CRM platforms coming with ...