Yesterday's J.D. Power 2019 Home Security Satisfaction Study that includes both professionally (pro) installed and DIY home security systems got me to thinking about the importance of customer ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Cory Benfield discusses the evolution of ...

Customer feedback — how it’s collected and addressed — has an outsized impact on a company’s bottom line and how customers ...

It’s hard to find a business that doesn’t have customer-centricity among its values. You won’t find many companies admitting they’re not customer-led, that they’re not passionate about the customer ...

Most companies ask customers for feedback about their products and services. But only a handful ask their employees the same questions. This is a missed opportunity. A lot of insight can be gained ...

ICE is a web-based customer feedback system available at JBM-HH. You can make comments and provide well deserved compliments or log suggestions, all with the click of a mouse for any service provider ...

Most entrepreneurs recognize the importance of great customer service and the importance of rewarding employees for great performance. Put these two things together, and it makes sense for companies ...

Blacks Leisure is to expand its online customer feedback system after a trial ran in two thirds of its Blacks and Millets stores. The trial began in September and customers were prompted through their ...