The situation highlights a longstanding challenge for Amazon’s marketplace model: balancing its customer-centric approach with seller protections. While the company’s liberal return policies ...

“Amazon has had a customer-centric culture since day one, often foregoing short-term profits in favor of long-term investments that improved the customer experience and paid long-term dividends ...

Marcelo Calbucci is the author of The PRFAQ Framework, with insights and guidance for adapting Amazon's strategic process for use in startups and other ...

Amazon's strong e-commerce growth, focus on cost reduction, and customer experience make it a great long-term investment.

W ith a market cap of $2.3 trillion, Amazon.com, Inc. is a global leader in e-commerce, cloud computing, and digital services, renowned for its customer-centric approach and innovative technologies.