Currently, contact flow management APIs are available in all AWS regions offering Amazon Connect. Moreover, customers can use the APIs without any additional charge.

LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through ...

Amazon's new APIs let Alexa skills developers connect doorbells and smart home cameras to Alexa-enabled devices like the Echo Show and Echo Spot.

Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial ...

Your Ring and August doorbells and locks just got a lot smarter. Amazon has released new APIs for smart home cameras and doorbells allowing these devices to communicate with Echo speakers. Not all ...

Amazon's Music Skill API, which enables developers to connect streaming services to Alexa voice apps, is now publicly available.