The cloud-based contact center space—CCaaS—has become very crowded, not because the barriers to entry are low, but because there are pressing needs that the status quo is not able to meet. Today’s ...

Let’s take a little trip back in time, back to 1750 BC. Even though this was way before Yelp Reviews or Twitter rants, people still had opinions, and they definitely weren’t afraid to voice them. In ...

In today’s fast-paced business environment, efficient communication and exceptional customer support are vital for staying competitive. This is where Business Process Outsourcing (BPO) can come into ...

This summer, I had the incredible opportunity to intern at RingCentral as part of the Summer RingTern Program, a 10-week experience that blends hands-on work with a vibrant, collaborative environment.

Voicemail was invented by the entrepreneur Gordon Matthews in the late 1970s. Since then, people have been leaving voicemails on landlines, cell phones, and communication apps for a variety of reasons ...

Everybody wants to go viral until they go viral for the wrong reason. In the age of social media, it only takes one misstep for a brand to go down in flames and have to spend years rebuilding their ...

The rise of digital marketing means even small businesses can expand their reach to generate brand awareness, customers, and revenue around the world. But with so many different types of marketing ...

Sales calls are an excellent opportunity to lay the groundwork for trust and long-lasting, mutually beneficial relationships with your potential customers. In many ways, that beats making a quick, ...

For the second consecutive year, RingCentral has secured a spot on Fast Company’s 100 Best Workplaces for Innovators list. This repeat achievement underscores our unwavering commitment to fostering a ...

Successful sales representatives know that sales involves careful consideration if you’re to reach your goals: closing deals, increasing revenue generation, and driving business growth. And that ...

The healthcare industry is grappling with a workforce shortage that’s increasingly growing as a concern. In the U.S., a surge in mental health needs is compounding an already demanding situation. And ...

If you’re thinking about upgrading your business phone system, you should be considering hosted VoIP as an option. Not only is it one of the most cost-effective solutions for modern businesses, but it ...