After embarrassing blunder, AT&T promises bill credits for future outages
In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At the time, AT&T said it was automatically issuing credits to affected customers "for the average cost of a full day of service."
AT&T will offer bill credits for outages to 'make it right' with customers
U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to attract customers, after the industry experienced several significant disruptions in 2024.
AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than 20 minutes or wireless outage of more than one hour. If a customer calling into its telephone support lines has to wait on hold for more than five minutes, they will receive a $5 Visa gift card.
AT&T Launches New Guarantee, Promises to Compensate Customers for Outages
AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with
AT&T's New Guarantee Promises to Compensate Users if There Are Outages
After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.
AT&T to Credit Customers After Internet Outages
Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a wireless outage of more than an hour will automatically receive a full-day bill credit. Customers who call the company’s technical support line and are put on hold for more than five minutes will receive a $5 Visa gift card.
AT&T knows telecoms don’t have the best reputation. New outage guarantee aims to fix that
AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to outages and still paying for it. Dallas-based telecom giant AT&T has heard the complaints and is launching a bill credit guarantee to stop customers for paying for service on days when they lose service for a significant amount of time.
AT&T launches $750M effort to refund customers for network outages
Dallas-based telecom giant AT&T now says that if customers lose internet or phone service, they'll get a refund for the day. One executive said the effort "has the potential to change the industry."
How AT&T, Verizon, and T-Mobile are responding to the LA wildfires
As wildfires continue to devastate parts of Los Angeles County, hundreds of thousands of residents are without power as ...
Jockeying for desks and parking: AT&T workers say the 5-day office return is off to a bumpy start
As AT&T's five-days-a-week office return begins, employees say getting an open desk can require arriving early.
Warrenton man arrested, accused of DUII after truck crashes through AT&T store, injuring 1
A man was arrested and accused of driving under the influence of intoxicants after a truck crashed through an AT&T store in ...
Arrest of AT&T rep highlights why it's important to always double-check what you agree to
While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...
kristv20m
AT&T donates refurbished laptops to Lipan Apache tribe of Texas
AT&T and Human IT provided 50 refurbished laptops to the Lipan Apache tribe of Texas to be distributed to veterans and tribal families.
Excitement builds for Cotton Bowl showdown between Ohio State and Texas at AT&T Stadium
Fans outside AT&T Stadium are buzzing with excitement for the Cotton Bowl matchup between Ohio State and Texas.
Are roads clear to drive to Cotton Bowl at AT&T Stadium? Arlington says city is ready
Crews have been treating the streets around AT&T Stadium and the city’s bridges and overpasses to remove ice and snow.
CNET2d
Is AT&T’s Cheapest Fiber Internet Plan Good Enough? Here’s What I Found When I Tried It Out
AT&T's Fiber 300 Plan may not offer the best value, but its speeds should be more than enough for average internet users.