The competition between Zendesk and Freshdesk is extremely tight, but overall we’d argue that Zendesk is the better choice than Freshdesk if you’re after a top small business CRM with slick platform ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

Zendesk, a sleek, web-based help desk provider behind companies like Twitter and Groupon has officially launched into the Enterprise space with customer support solutions, tailored to large ...

Zendesk, a customer service software company based in San Francisco, is laying off 8% of its global workforce. The tech firm’s CEO, Tom Eggemeier, told employees about the layoff round in a Wednesday ...

Zendesk on Wednesday unveiled an extensively reworked version of its online help-desk software, in a bid to shove aside competition from the likes of Salesforce.com’s Desk.com and Freshdesk. The “new ...

We’ve tested the best helpdesk and customer service solutions currently available, and we found that Zendesk is a better option than Salesforce — but not by much. While Salesforce offers great ...

Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

Zendesk stock has soared since its IPO last May. Can it keep climbing, or is it ripe for a correction? What Zendesk does Zendesk help desk software allows companies to manage customer service issues ...

Australian software developers will gain access to a new Melbourne-based development centre set up by Zendesk, which will serve as a hub for the development of cloud technologies. Zendesk, a ...