The Office of Personnel Management wants the federal workforce to maximize the use of emerging technologies to improve citizen service delivery and customer service, but the HR agency is well aware ...

Facing margin pressures, increased industry regulations and the need to enhance guest satisfaction to drive traffic, restaurant operators and executives from Pizza Hut, HMSHost and Stacked Restaurants ...

While the AARP Workforce Assessment Tool is still new and has yet to provide Bulen and Clark with the comprehensive data they hope will enable them to better understand the ways AARP can assist ...

Whether temporary or part of a more permanent business model, the remote workforce is here. How to navigate the transition. A remote workforce takes more planning and more attention to how to keep ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

Before Alex Lowery graduated from high school, he knew what he wanted to do careerwise, but to get there he needed some help. Before long he was introduced to a statewide program called ND Career ...

Workforce planning becomes even more important during in a recession, when budgets get squeezed ever tighter and difficult decisions need to be made. Jessica Twentyman looks at some of the software ...

Database software giant Oracle Corp. said today it’s pushing even further into the healthcare industry, adding new workforce management capabilities to its Oracle Fusion Cloud Human Capital Management ...

Co-Founder and CEO of Stream, an enterprise-grade chat and activity feed provider serving more than a billion end-users. My company is truly hybrid: We have two offices — one in Boulder, Colorado, and ...

Susan Reese is chief executive nurse at Kronos, a Chelmsford, Mass.-based workforce management solutions and services vendor. She spoke recently with Healthcare Finance News editor Richard Pizzi about ...