If your business is starting to grow quickly, you’ve likely discovered it needs a sturdier foundation to better scale your customer support/service team. A robust foundation is what enables support ...

Quality assurance is a holistic process of preventing bugs and defects, improving collaboration and embedding quality at ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Although it is sometimes thought that quality assurance (QA) and software testing are the ...

Customers are at the center of business, and in the medical technology space quality assurance reigns supreme. Quality assurance looks at a company’s services or products to make sure everything is ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

Medicare’s approach to quality assurance has significantly changed over the years. Starting with cost monitoring measures, it now ensures Medicare beneficiaries receive high quality, safe, and ...

Hunter Mass is a writer, storyteller, and science communicator. They have been an avid gaming fan since playing Pokemon in the 90s, and they are steadfast in their love of The Legend of Zelda series.