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Organizations are relying more than ever on technology and information processes and systems to deliver critical operations. Given this operating environment, the occurrence of incidents resulting in ...
It's definitely a moment of tension: A customer is unhappy, perhaps irate, and is seeking both attention and satisfaction. Or perhaps he's suffered a major setback—a storm or fire, for example—and is ...
Organizations, regardless of their size, encounter incidents that lead to prolonged downtime, significant revenue losses, and unhappy customers. These incidents can be related to anything from ...
Back in April, we told you how critical Policy and Procedure Management is when creating a defensible compliance program. This month, I will explain to you why Incident Management is just as important ...
The world of incident management is changing. Going back decades, it's been a great badge of honor to carry a pager. It meant you were an important person with an important job. You were someone who ...
Small and medium-sized organizations without a disaster recovery plan are 40% more likely to close their doors permanently after a disaster. Research from FEMA highlights this alarming reality, ...
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