Since 2010, Juliana has been a professional writer in the technology and small business worlds. She has both journalism and copywriting experience and is exceptional at distilling complex concepts ...

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Incident management is one of the more interesting topics to discuss in modern software. For one, it’s driven dramatic and positive culture changes throughout the industry. Avoiding burnout, ...

Organizations are relying more than ever on technology and information processes and systems to deliver critical operations. Given this operating environment, the occurrence of incidents resulting in ...