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An "incident" is defined as unplanned downtime, or interruption, that either partially or fully disrupts a service by offering a lesser quality of service to the users. If the Incident is major, then ...

Organizations are relying more than ever on technology and information processes and systems to deliver critical operations. Given this operating environment, the occurrence of incidents resulting in ...

Incident management is one of the more interesting topics to discuss in modern software. For one, it’s driven dramatic and positive culture changes throughout the industry. Avoiding burnout, ...

Incidents are too often thought of as negative events to be avoided at all costs. Jeli.io, the company built by former Netflix and Slack engineer Nora Jones, is on a mission to change this perception.

Small and medium-sized organizations without a disaster recovery plan are 40% more likely to close their doors permanently after a disaster. Research from FEMA highlights this alarming reality, ...

Anyone reading BS 25999 part one, the new British Standard for Business Continuity Management, will see nothing about ‘crisis management’, but will see a few pages about ‘incident management’ instead.