While Gen Z does not yet have the buying power they are poised to gain, their expectations and preferences are already having ...

Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

She has nearly two decades of experience in the financial industry and as a financial instructor for industry professionals and individuals. Customer service is the support, assistance ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

A recent study from Futurum Research set out to uncover what customer experience (CX) will look like in 2030. Something that struck me from the research is the pace of predicted innovation and the ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

The impacts reach far beyond price increases, affecting the supply chain, innovation, and even employee morale.

In the world of service design, understanding the nuances of user experience is paramount. Leanne Munyori – a design lead at MarathonXP, a company specialising in customer experience ...

Content is playing an increasingly prominent role in the digital transformation of pharmaceutical companies as they grapple with how to provide an engaging customer experience (CX). But ...

Coveo Commerce’s Peter Curran talks to WWD about how gen AI could close the gap between online and in-person shopping.