One area that may drastically improve consumers’ satisfaction with customer service: AI-powered bots that can act as a ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

In a day and age where instant gratification has become an expectation, consumers demand responses to their questions and concerns quickly, if not immediately, and businesses know that excellent ...

Hiring a virtual assistant (VA) can be a game-changer for business owners and executives looking to optimize productivity. With the right support, you can delegate essential tasks such as ...

'Peak Bengaluru Moment - A Virtual Receptionist. Once I checked in, I realised the hotel had no staff except 2 security guards and 1-2 technicians. Everything was coordinated via trained ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...

CX Connect 2023 is a FREE virtual event from the team that brings you the CRM Evolution, SpeechTEK, and Smart Customer Service conferences, as well as CRM and Speech Technology magazines and ...

Business operations undergo a fundamental change through AI virtual assistants which improve customer assistance automate processes.

Zoom Customer Experience (CX) Zoom is bringing agentic skills to Zoom Contact Center with specialized AI agents to help revolutionize customer experiences, empower customer service agents ... that can ...