Hiring a virtual assistant (VA) can be a game-changer for business owners and executives looking to optimize productivity.

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

Peak Bengaluru Moment - A Virtual Receptionist. Once I checked in, I realised the hotel had no staff except 2 security guards and 1-2 technicians. Everything was coordinated via trained ...

The business relies heavily on its contact centers to deliver unmatched customer service, but following ... It connects Camping World customers with a virtual agent, enabling live agents to ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...

Remote Working and Virtual Services—Virtual consultations have become common as industries such as consulting, education, and healthcare transition to remote-based employment. A digital business card, ...

Artificial Intelligence in enterprise service management has come a long way in changing the interaction environment for ...

CX Connect 2023 is a FREE virtual event from the team that brings you the CRM Evolution, SpeechTEK, and Smart Customer Service conferences, as well as CRM and Speech Technology magazines and ...