I’ve long been captivated by the idea of creating a leadership “user’s manual.” The basic idea is that managers should create a short guide to their personality, work style and, yes, even quirks, so ...

A viral video decries that there is no iPhone user manual. So, it's a good thing there are some easily downloadable, straight from Apple. If you don't know — and that is the point, few do — then what ...

Picture Google, before it hit IPO with a workforce expanding too quickly to remember your team member’s surname, let alone whether they prefer to be emailed or called with queries. This is what Claire ...

Many (most?) in-house business applications are released without any user documentation, such as a manual, a user guide or help system. But that shouldn't necessarily be thought of as a failure. In ...

Some user manuals are a frustration, some are a pleasure – and all reveal more about us than we might think. Maybe you diligently read an instruction manual from cover to cover before you even turn on ...

In the olden days—say, the 1980s—if you bought a piece of technology, a paperback user guide came with it. It was the manufacturer's one big chance to explain its engineers' thinking to you, to ...