Twilio (TWLO) enhances its Flex platform with new features like Unified Profiles and Agent Copilot to improve customer support departments by boosting efficiency and productivity.

Twilio Inc. is launching new AI-powered features in its suite of data management services, responding to customer demand on how best to use the emerging technology to expand their businesses.

Twilio’s TWLO Segment has remained a category leader in data collection since its acquisition in 2020 by TWLO. The cloud communications company has added a couple of new features — Linked ...

Read our in-depth Twilio Flex review to find out if this popular call center platform is right for your business, based on features, pricing, support and more.

Twilio TWLO has enhanced its Flex platform with new features like Unified Profiles and Agent Copilot. Unified Profiles, powered by Twilio Segment, enables clients to access native data layers for ...