Laura Merling, transformation and operations executive and industry advisor. In 20-plus years of experience managing change for companies like AT&T, Ford and Google, I developed what I felt confident ...

Building patient trust and approaching operations from a consumer-centric perspective are among the most important principles when engineering a healthcare organization’s total digital transformation.

Value is the final prize of a business transformation, but it’s not easy to achieve. In fact, a third (34%) of CEOs at U.S.-based multinationals state that past transformation programs have failed to ...

The digital landscape has significantly changed and grown over the past decade, making the term digital transformation a popular topic in the tech industry. From cloud-based software to apps for ...

We love change – as long as the change is made by others and we don’t have to change ourselves. Ask an audience the following questions: “Who believes change is inevitable?” and “Should people see ...

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New Year's resolutions are a perfect example of our desire to change bad habits. How many times have you pledged to lose weight, exercise more or just eat healthier? We have great intentions and we ...