Back in our February issue, we discussed the results of a recent SSPA survey of top performing agents. One of the survey's key messages was that: “Simply put, top talent gets more training on an ...
Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...
Training is the centerpiece of any effort to create an agent population that represents your company well and creates a positive customer experience. Traditional call center training has generally ...
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