Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Police in Gurugram dismantled a fake call center duping Canadians by impersonating Microsoft support. Operating from a rented ...