T-Mobile is reversing course on two recent policy changes that sparked backlash because the updates restricted customer ...

Seemingly every brand offers some kind of loyalty program, but only a handful are really worth it. T-Mobile’s Magenta Status is one of them. Magenta Status is a free loyalty program for all postpaid T ...

When T-Mobile first launched its AI chatbot, it disabled screenshots to avoid users posting negative critiques on Reddit.

T-Mobile and OpenAI are partnering to develop IntentCX, an AI-powered customer experience platform that aims to revolutionize customer service by providing personalized and proactive support. T-Mobile ...

T-Mobile has made it loud and clear, time and time again, that it isn’t afraid to raise prices, add fees, or restrict discounts, even if it leads to customer backlash. Despite recent struggles to ...

T-Mobile's T-Force support is known for its human touch, so the company was quick to deny that it had been replaced by AI ...

With premium viewing areas and complimentary amenities at major concerts, sporting events and music festivals, T-Mobile seeks ...

Effective November 1, 2024, following amendments to the company’s Equipment Installment Plan Sale and Service Receivable Sale arrangements, all cash proceeds associated with the sale of such ...