Dear Miss Manners: I’m no more a fan of call waiting than Miss Manners is, but I do want to defend its limited utility. I was ...

Social Security workers are struggling to keep up as calls and wait times surge, with beneficiaries reaching out to the agency over concerns about their monthly payments. Average call wait times ...

The data available on the Social Security website can give you the information you need to better time a phone call and to steel yourself for long wait times. In March 2025, the average amount of ...

Customers with computers will go through the process online; those without will wait in line at their ... Now a perfect storm has overtaken the system. Turnover that’s normally higher than 10 percent ...