A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Shep Hyken is a customer service/CX expert ... Below are some of what he believes goes into a successful customer experience, followed by my commentary. 1. Put the Customer First – According ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set their customer service teams up for success. [Drazen / Adobe Stock] The ...

Be certain that your passion for customer service runs rampant throughout your company. Employees should see how good service relates to your profits and to their futures with the company.

This will help them to match the right product or service to the needs of each customer. It also means ... like they are valued by the business. A good example would be a car sales dealership ...

But even when the customer isn’t right, they should always be happy and satisfied with your business and the service that ...

As an avid café hopper, I have come across all kinds of service staff. Here, I would like to share two recent positive experiences and also how I deal with not so pleasant ones.The first is Aunty ...