Good brand content has little need to sound like an advertising ... Measure, evaluate, and adjust No customer engagement strategy should ever be considered completely finalized, especially in a ...

Are You a Customer Engagement Leader ... with them to identify their needs and provide solutions that support their success. Case in point: Cisco’s Ease of Doing Business Program.

The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.

Building a high-performing sales culture in a large global organization is not for the faint of heart. Of course, the benefits can be tremendous. Effective sales training and coaching not only boost ...

Data-driven decisions yield data-driven results A robust, data-enriched approach to HCP interactions is quickly becoming a crucial element in driving successful customer engagement. Organisations ...

Brands racing to adopt AI in marketing are finding that human insight holds the key to turning automation into lasting customer loyalty.

StructuredWeb, the leading AI-powered enterprise channel marketing automation and communications platform, today announced the appointment of Julian Ward as Chief Customer Officer (CCO). In this role, ...

Taryn Engelbrecht, Solutions Architect, The CRM Team. (Image: The CRM Team) Implementing Dynamics 365 Customer Engagement can be a game-changer for organisations looking to enhance their digital ...

Achyuth Reddy Lakhireddy's insights highlight the importance of integrating scalable cloud architectures and analytics to ...

Fabletics, the world’s most fashionable, high-performance active and lifestyle wear brand, has partnered with Iterable, an AI ...