The business model of technology and software providers has changed significantly over the last decade, reflecting how digital services are now consumed and valued. What was once built around selling ...

Terms seem to change meaning so often in IT. It used to be that outsourcing conjured up images of Bangalore. For many firms, outsourcing now is synonymous with software-as-a-service from companies ...

The software industry is in a critical state of metamorphosis. Much like a butterfly emerging from its cocoon, software is spreading new wings as a service. The trend began to take hold back in the ...

Your business would be wise to treat all contractors as full-blown partners. When most businesses choose a service provider, they view that provider’s work as just another contract to be paid monthly ...

Software-as-a-service providers will also feel pressure to change their pricing models. The traditional model of charging per human user may make less sense when much of the work is done by AI agents.