Vendor support quality has become a decisive factor in long-term software performance and return on investment. Verified end-user data collected through Info-Tech Research Group's SoftwareReviews ...

Open source doesn't automatically translate into better paid support for customers. But it does offer a lot more options and aligns customers with vendors more tightly. Matt Asay is a veteran ...

It’s now commonplace for Google and Samsung flagship phones to come with seven years of software support. This is great news for consumers and our many readers who only upgrade their devices every ...