Social media has become a useful tool for companies hoping to boost brand awareness, engagement, and loyalty among consumers.

And the millions, or billions, of lost revenue are rarely recovered. More and more consumers are now using social media to interact with brands; yet, most customer complaints, questions, and comments ...

Checkout why it’s valuable for investment advisors to share their social media profiles twice a year. Learn how this helps build client trust, and grow engagement.

By adding broad public social media listening, the company expands the Genesys Cloud platform’s existing capabilities beyond direct messaging to unlock deeper understanding of consumer sentiment that ...

While technological advances transform communication, they cannot overshadow the irreplaceable value of experience.