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Sales teams from the smallest of businesses to the largest of organisations use customer relationship management (CRM) software. CRMs can help to automate workflows, reduce manual tasks and, most ...

The catch in all of this is that CRM systems are also easily customizable, so the solution you choose may end up bogged down in too much complexity and advanced functionality that clogs up the deal ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. As financial institutions scramble to attract and retain customers in a fiercely competitive ...

[Editors' Note: At CRM magazine's recent CRM Evolution 2010 conference in New York, Milletti participated in a panel discussion on the topic of application development for CRM. CRM Evolution attendees ...

When CRM implementations fail, it’s often because the product and its setup process are too complicated, time-consuming, and difficult for users to buy in. Did you know that anywhere between 50% and ...