SANTA CLARA, Calif. - ServiceNow (NYSE: NYSE:NOW), a prominent player in the software industry with a market capitalization of $236 billion, has introduced its AI Agent Orchestrator, a new feature ...

A Unified Workspace That Puts Agents in Control With Zoom CX embedded inside the ServiceNow Agent Workspace, agents manage every interaction, whether voice, video, or chat, without leaving the ...

Single Agent Experience – Native Call Controls within ServiceNow’s Agent Workspace will integrate with Five9, meaning agents can handle Five9 interactions directly in the Universal Agent Inbox.

ServiceNow’s AI Agent Orchestrator, as the name suggests, manages multiple agents, akin to Salesforce’s Atlas reasoning engine or AWS’ multi-agent orchestrator framework.

The latest release of ServiceNow’s flagship offering features ServiceNow AI Agents for customer service management and ITSM in a bid to inject intelligence into enterprise workflows.

ServiceNow has upgraded its AI agent offerings as it seeks it sto double down on investing in AI for enterprises.

ServiceNow is looking to take on industry giant Salesforce with its next-generation CRM platform, enhanced with agentic AI, in a bid to help significantly improve efficiency across the board.

The combination of ServiceNow CRM and Agent Assist capabilities will allow businesses to create experiences with multi-turn conversations to execute customer service requests. Additionally, ServiceNow ...