Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

DISA has released an updated framework to guide aligning DoD-wide IT services management processes and approaches. The Defense Information Systems Agency has released a new framework aiming to ...

The Medical University of South Carolina was charged recently by its leadership and state leaders to expand its telehealth portfolio and rapidly develop new services. That goal was helped along by ...

Imagine walking into a luxury hotel. Your expectations are high — pristine rooms, attentive staff, seamless check-in, and personalized service. Now imagine the reality falls short: outdated facilities ...

Enforcing a trust management model in the broker-based negotiation context is identified as a foremost challenge. Creating such trust model is not a pure technical issue, but the technology should ...

A multinational telecommunications company in Europe standardized on BMC's Helix Chatbot to serve over 120,000 employees across all divisions with self-help articles and catalog items and support ...

Analysts, consultants and IT managers are all clear that the next three to five years will see widespread use of the IT service management framework Itil across local government. Simon Mingay, ...

LONDON--(BUSINESS WIRE)--Thoughtworks, a global technology consultancy that integrates strategy, design and engineering to drive digital innovation, has been awarded a place on the Digital Capability ...