Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

With offices closing and staff dismissed, Social Security is likely to put your call on hold — for a long, long time.

Few agencies reach as far into Americans’ lives as the Social Security Administration. Many fear that the changes in the ...

It's fine for DOGE to cut the fat from government, but if custom service tanks, then the whole efficiency drive will lose credibility and really get people mad.

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Calling its workforce “bloated,” the Social Security Administration announced ... concerns that deep staffing cuts will hurt customer service. What’s more, the reduction will hit at a ...