SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries ...

The data available on the Social Security website can give you the information you need to better time a phone call and to steel yourself for long wait times. In March 2025, the average amount of ...

The Social Security Administration's new AI-powered phone bot is coming, whether you're ready for it or not -- and apparently ...

This means callers will increasingly interact with a phone robot when inquiring about their benefits. The SSA's decision to ...

The bad news is that as of right now, average Social Security Administration call wait times average about 1 hour and 26 minutes. I'm guessing you probably have better things to do with your day.

Hold times at Social Security's toll-free number averaged 60 minutes last year, during the Biden administration. Under Trump, they top 90.

The SSA commissioner has said the agency is pursuing "a massive technology effort" to reduce phone wait times, including incorporating artificial intelligence.

Social Security will roll out an AI-powered phone system in 2025 to improve customer service and cut long wait times.

Social Security workers are struggling to keep up as calls and wait times surge, with beneficiaries reaching out to the agency over concerns about their monthly payments. Average call wait times ...

SSA’s new AI phone bot has been driving callers in circles. But before you go pulling your hair out here are some tips that ...

A backlog in the national call center is nothing new. The Social Security Administration already had record low staff levels when Trump took office in January. Wait times were so notorious ...