Psychologist Albert Mehrabian, from the University of California, Los Angeles, first introduced this idea in 1967. He later ...

Think words are everything? This article reveals why and how tone and body language do the heavy lifting in communication.

In the late 1960’s, Dr. Albert Mehrabian conducted a study to determine how we communicate. He concluded we respond to communication most by the tone and language, not words. 7% words, 38% tone, 55% ...