As the retail industry faces mounting pressure to adapt to rapidly evolving customer demands, the need for verticalised CRM solutions has never been more critical. Traditional, one-size-fits-all ...

Pretty simple, right? Throwing the book In many ways, the foundation for what has become known as social CRM was built in 1999 by direct marketing guru and author Seth Godin. In his seminal book ...

We are Arvato CRM Solutions. We design and deliver award-winning customer service and back-office processing services for some of the world’s most respected brands. With 15 years’ experience in ...

"BMW's NextGen CRM program sets a new industry standard, and we are thrilled to be recognized as a certified partner." The NextGen Retail CRM certification goes beyond lead delivery, offering ...

The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment.

The newest platform features a triple-layer AI system that combines Predictive AI, Generative AI, and Autonomous AI agents.

His work in Generative AI for Retail CRM Systems is changing the way that customers are engaged by using deep learning models to automate the process of knowledge discovery and the onboarding process.

Toys “R” Us has launched a new iPhone application that integrates QR codes and content such as videos and rewards into a daily retail shopping ... head of marketing and CRM at Toys “R ...