The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

FORT LAUDERDALE, Fla., March 10, 2025 (GLOBE NEWSWIRE) -- iQor today introduced the next generation of its brand promise, iQor CXBPO™. The ...

In addition, the site will be rolling out additional features aimed at personalizing individual customer experiences ... access and material selection process," Dodd added. "Our goal is to create an ...