Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

A good customer experience could be a determining factor in that outcome,” he said. “If experiences are positive, trustworthy, relevant, simple, and helpful, then the customer is happy.

Of the many things that can help drive sales for your business, perhaps few could be more important than customer service. While your core products or services may get most of your attention ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

As I mentioned in my previous post that during regular service the SA suspected some issue with the steering and thankfully ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

The impacts reach far beyond price increases, affecting the supply chain, innovation, and even employee morale.