AI is accelerating the evolution of customer relationship management (CRM), with agentic ... the closest competitor is Microsoft with only 5.9%. Earlier this year, however, IT service management ...

The new Teams Phone Extensibility will allow organizations to get the best of their Teams platform by integrating it with ...

But the statement uses Salesforce by name, alongside Microsoft’s own customer relationship management (CRM) offer Dynamics 365, as an example of software sales representatives will no longer ...

The transition will enhance Ellucian solutions that power student and donor relationships, delivering immersive user ...