The new Teams Phone Extensibility will allow organizations to get the best of their Teams platform by integrating it with ...

"Users may not be able to receive calls placed through Microsoft Teams-provisioned auto attendants and call queues," the company said in a new service alert (TM1022107) in the Microsoft 365 admin ...

Organizations increasingly are using Dynamics 365 -- from ExxonMobil ... professional basketball team in sports, according to Alysa Taylor, corporate vice president of Microsoft business ...

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.

at risk of falling through' Microsoft today announced two software agents that automate certain business functions for ...

With Microsoft Teams, you have the tools to interview anyone, anywhere. And because the browser version of Teams is free, your interviewees don’t have to download any extra apps or create accounts to ...

Another area of focus for Mellacheruvu and his teams is to work with organisations ... manufacturing equipment remotely using Microsoft Dynamics 365 Remote Assist on HoloLens 2 – the mixed ...

On Wednesday, Microsoft unveiled Sales Agent, which can help sales teams close more deals faster by researching leads, ...

alongside Microsoft’s own customer relationship management (CRM) offer Dynamics 365, as an example of software sales representatives will no longer have to open once they start using Sales ...