We asked industry experts how they measure the return on investment (ROI) of their personal branding efforts. Here are the ...

In today’s fundraising environment, we can no longer afford to invest in fundraising activities that don’t produce measurable ...

Here are four steps your organization can take to integrate DEI metrics into performance reviews and KPIs. One of the most ...

Effective, SMART metrics enable companies to better manage their brands. Examples of Effective Brand Metrics Brand metrics can be split into two categories: brand image and brand impact. Brand image ...

To deliver consistent service, you need unified standards across all channels including voice, chats, and emails.